PARROTBOX PET SUPPLIES
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FAQs

What is Parrotbox?

Parrotbox is an online store specialising in high quality products for your feathered family members. In addition to being able to purchase from our online store we also offer Parrotboxes – an exciting customised gift box subscription service for your feathered family members.

Sign up for a one-off gift box for a special occasion such as celebrating their hatch day, Christmas or Easter or subscribe to receive a Parrotbox on a monthly basis for three or six months. Delivery is free Australia wide for all Parrotbox orders.

 

What’s in a Parrotbox?

Each Parrotbox is tailored to your bird and will deliver a combination of high quality treats, toys, food and health and wellness products to your much loved feathered family members.

Parrotboxes will contain different products every month so as to ensure you receive a large variety of high quality toys, treats and products for your bird.

So that we can tailor your Parrotbox to your bird, please be sure to tell us some information about your bird, including their species, at the checkout in the "seller's instructions" field. 

 

How much does a Parrotbox cost?

Purchase a one-off Parrotbox from $54.95.

Alternatively, subscribe for a period of three months from $50.95 per month or for six months from $46.95 per month. Delivery is free.

 

Which Parrotbox will best suit my feathered friend?

Parrotboxes for small birds suit birds such as: cockatiels, princess parrots, conures, caiques, budgerigars and lorikeets.

Parrotboxes for large birds suit birds such as: eclectus', African greys, cockatoos, ringnecks, alexandrines, amazons and macaws. 

So that we can tailor the Parrotbox to suit your bird please be sure to tell us some information about your bird, including their species, at the checkout in the "seller's instructions" field. 

 

When will I be billed?

Payments will be processed on the day you place your order with us.

Payment for three or six month Parrotbox subscriptions will be required in full before shipping.

 

When can I expect to receive my order?

Product orders from the online store will be shipped within two business days.

One-off Parrotbox gift box orders will be shipped within two business days.

Three and six month Parrotbox subscriptions will be shipped on the 15th of each month. If the 15th happens to fall on a weekend or public holiday your Parrotbox will be shipped on the next business day.

 

My feathered family member loved an item in their Parrotbox. Can I purchase another?

Yes, please check out our online store. If you can’t find what you’re looking for then please contact us at parrotboxsales@gmail.com and we will help you out.

 

What payment options do you offer?

We accept payment via Visa, MasterCard, American Express and Paypal.

 

Where do your products come from?

We source our quality products from reputable wholesalers and ensure that any food products and edible treats are manufactured only in Australia.

 

What are my delivery options?

Parrotbox delivers Australia wide. Please note we are unable to deliver to PO boxes or parcel lockers. 

International Delivery - Please email parrotboxsales@gmail.com for a quote on overseas deliveries.

 

Please note:

Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery. A calling card will be left by the courier if the delivery address is unattended outlining collection or redelivery options. Any items not collected after 10 days will be returned to Parrotbox and a redelivery fee charged equal to the cost of re shipping only.

 

Can I return a purchase?

Parrotbox endeavours to provide you with as much product information as possible to help you make the right selection. If you require further information about a product then please contact us at parrotboxsales@gmail.com.

Upon receiving your order please inspect it immediately to ensure you have received the correct items in good condition. If your order is incorrect or damaged in any way, please contact Parrotbox within two days of the delivery date to inform us of the problem. If an item is faulty or damaged, please provide a written explanation and photos of the fault/damage.

Parrotbox will provide a return and exchange if your item is deemed damaged, faulty or significantly different to those shown or described. If an exchange cannot be provided you will receive a full refund.

Parrotbox will not accept returns if you change your mind, do not like the purchase or find the item cheaper elsewhere. If for any other reason, you would like to exchange an item, the product/s must be returned unused and in the same condition that you received it. The item must also be in the original packaging.

The customer will be responsible for any costs incurred in returning any item back to us and the cost of shipping the exchanged item back to you. If applicable, the customer will be responsible for any additional charge for an exchanged item.

Please note, due to strict health policies, Parrotbox cannot offer refunds or exchanges on food, treats or any edible items that have been opened.

For further information please refer to our Returns Policy.

 

Any other questions?

If you have any other questions or require any further information then please contact us at parrotboxsales@gmail.com